Frequently Asked Questions
Answers to common questions about ordering from Kashif Food.
Ordering
How do I place an order?
Simply browse our menu, add items to your cart, and proceed to checkout. You can order online through our website or mobile app.
What payment methods do you accept?
We accept Cash on Delivery (COD), Credit/Debit Cards, and various digital payment methods including mobile wallets.
Can I modify my order after placing it?
You can modify your order within a few minutes of placing it by contacting our customer support. Once the order is being prepared, modifications may not be possible.
Is there a minimum order amount?
Minimum order amounts may vary by location. Please check the checkout page for any applicable minimums in your area.
Delivery
What are your delivery hours?
Our delivery hours vary by location. Generally, we deliver from 11:00 AM to 11:00 PM daily. Check our website for specific timings.
How long does delivery take?
Delivery typically takes 30-45 minutes depending on your location and order volume. You'll receive an estimated delivery time when you place your order.
Do you deliver to my area?
Enter your address on our website or app to check if we deliver to your location. Our delivery zones are constantly expanding.
How can I track my order?
Once your order is confirmed, you'll receive real-time updates via SMS and email. You can also track your order status in your account.
Menu & Dietary
Do you have vegetarian options?
Yes, we offer a variety of vegetarian dishes. Look for the vegetarian label on our menu items.
Can I customize my order?
Yes! You can add special instructions or customize ingredients for most menu items during checkout.
Do you provide allergen information?
Yes, allergen information is available for all menu items. Please check the item details or contact us if you have specific concerns.
Account & Support
How do I create an account?
Click on 'Sign Up' and enter your details. You can also sign up using your phone number for quick access.
How can I contact customer support?
You can reach us through our Contact page, call our hotline, or use the live chat feature on our website.
How do I cancel my order?
You can cancel your order through your account or by contacting customer support within a few minutes of placing it.
What is your refund policy?
Refunds are processed for cancelled orders and quality issues. Please contact our support team for assistance with refunds.